WALK-IN INTERVIEWS

Career Comeback Professionals || Experienced Professional || Fresh Graduates

Hiring for Position - Customer Experience Agent

Joining Date : 17th February 2025

Interview Date & Time :

• 10th Feb 2025 to 15th Feb 2025 || 10:00 AM IST to 05:00 PM IST

Where : Bark.com India, Trendworks, 13UF Floor East Wing, Raheja Towers, 26-27, Mahatma Gandhi Road, Bengaluru, Karnataka 560001

Google Maps : https://maps.app.goo.gl/pdKMPF7tZBGGAXdE9

Document(s) To Carry - Résumé

Processes Hiring For : Global Emails

• Fresh Graduates and Career Come-backs are eligible to apply
• Excellent written and spoken English
• Experience is Sales is good to have.
• Good to have some experience handling UK & US customers
• This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.

Working Hours - 9 hours shift with 1 hour break

Morning Shift - 08:00 AM to 05:00 PM

Day Shift - 11:00 AM to 08:00 PM

Night Shift - 08:00 PM to 05:00 AM

Working days - 5 days a week of the 7 days in the week

Offered CTC - Rs.3.25 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable)

Responsibilities

• First point of contact for our professionals & customers
• Be a product expert, assisting new and existing professionals with any queries that they may have
• Responding to emails from our professionals and resolving their queries promptly.
• Replying to emails using the Zendesk ticketing system
• Ability to handle unresolved questions from customers
• To ensure satisfactory resolution of various issues
• Ensuring high service delivery & customer satisfaction levels
• Required Skills and Experience (add desirable skills if necessary)
• Strong in spoken & written English, with a clear and confident communication style
• Problem-solving skills
• Good knowledge about using a laptop/computer with above-average typing skills.
• Exceptional attention to detail
• Experience in an International process
• Experience in handling both calls and emails
• Driven & motivated with a great work ethic
• An eagerness to learn and progress within the company
• Self-starter

Perks and Benefits

• Healthcare Insurance
• 40 paid days off per year
• Individual Learning Budget
• Corporate Gym Pass
• Monthly office lunch
• Fully stocked snack corner
• Quarterly Team Outings

Office Location

Bark.com India, Trendworks
8th Floor & 13UF Floor
East Wing, Raheja Towers
26-27, Mahatma Gandhi Road
Bengaluru, Karnataka 560001

About Bark

Here at Bark, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services.

Bark is the UK’s largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do.

We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need.

We are a dynamic, exciting, forward-thinking business – but with the financial security of a PE backed, revenue generating established company – so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the "The Sunday Times Tech Track 100" and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made.

Diversity Statement

At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.