WALK-IN INTERVIEWS

Role : Customer Experience Agent

Roles Hiring For :

1. Global Emails Agent

• Excellent written and spoken English
• Should have some experience handling UK & US customers
• This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.

2. Customer Experience India Agent

• The candidate should be from Customer Service background
• Candidate must have worked in a CS KPI target driven environment focusing on customer retention
• Good communications skills
• Preferably they should be fluent in Hindi & English

CTC of  Rs.3.25 LPA Fixed + commissions

Documents Required : Resume

When : 6th August 2024 to 9th July 2024 from 02:00 PM to 05:00 PM.

Where :Raheja Towers, East Wing, Level 13 UF, 26-27, Mahatma Gandhi Road, Bengaluru, Karnataka 560001

Google Maps : https://maps.app.goo.gl/pdKMPF7tZBGGAXdE9

About Bark

Here at Bark, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services.

Bark is the UK’s largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do.

We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need.

We are a dynamic, exciting, forward thinking business – but with the financial security of a PE backed, revenue generating established company – so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the The Sunday Times Tech Track 100 and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made.

Responsibilities

• First point of contact for our professionals & customers
  
• Be a product expert, assisting new and existing professionals with any queries that they may have
  
• Responding to emails from our professionals and resolving their queries promptly.
  
• Replying to emails using the Zendesk ticketing system
  
• Ability to handle unresolved questions from customers
  
• To ensure satisfactory resolution of various issues
  
• Ensuring high service delivery & customer satisfaction levels
  
  

Required Skills and Experience (add desirable skills if necessary)

• Strong in spoken & written English, with a clear and confident communication style
  
• Problem-solving skills
• Good knowledge about using a laptop/computer with above-average typing skills.
  
• Exceptional attention to detail
  
• Experience in an International process
• Experience in handling both calls and emails
• Driven & motivated with a great work ethic
  
• An eagerness to learn and progress within the company
  
• Self-starter
  
  

Perks and Benefits

• CTC of Rs.3.25 LPA fixed + commissions
• Healthcare Insurance
• 33 paid days off per year (18 days holidays, 10 days statutory, 5 days casual)
• Individual Learning Budget
• Corporate Gym Pass
• Fortnightly office lunch
• Fully stocked snack corner
• Quarterly Team Outings

Office Location and Working Hours

Trend Offices Pvt Ltd - Raheja Towers, East Wing, Level 8, 26-27, Mahatma Gandhi Road, Bengaluru, Karnataka 560001

Working hours:

9 hours shift between 8:00 am to 8:00 pm, with 1 hr break 

Working days will be 5 days a week of the 7 days in the week 

Diversity Statement

At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.