Outbound Sales Specialist - South Africa
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About Bark
Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.
Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.
This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023.
As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry.
About the Role
We are hiring for Outbound Sales Specialist for boosting our activations and sales in South African market.
The role is a key contributor to our revenues and market penetration in South Africa.
The role is based from Bangalore and follows India Work Hours.
Responsibilities
- Conduct outbound calls to prospective clients.
- Close sales of product offerings with clients.
- Identifying customer needs and communicating client’s value proposition.
- Manage and develop your own diary, schedule call-backs, and future opportunities.
- Working with weekly KPIs and targets.
- Call leads from a database list and conduct research on potential prospects.
- Utilise CRM and data entry systems.
- Manage the customer through effective communication and strong listening skills.
- Utilise, maintain, and continuously improve customer engagement and communication techniques.
- Educate customers in all products, services and packages along with competitor's offerings.
- Perform outbound calls to customers based on system generated-reports in an attempt to activate their subscription packs and increase revenues & customers’ satisfaction.
- Adhere to the pre-set quality standards to provide a consistent outstanding service to all respective customers.
- Achieve the monthly set targets for cards activation rates through the outbound calls following the approved scripts.
- Follow the related SOPs and adhere professionally to the mandatory and optional questions during the activation calls.
- Work on the prompt and professional closure of complaints related to cards activation received through the Customer Care Unit and CRM, within the set TAT.\
Required Skills and Experience
- 1 to 2 years in Tele-Sales / Outbound Sales / Outbound Activations
Perks and Benefits
- Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed
- Flexible working policy with a central office in London
- Private health insurance run by Aviva including dental cover
- Personal annual L&D Budgets with ₹13000/- to spend on your development
- Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
- Fully stocked kitchen and monthly lunches
- Being at the forefront of an industry with new and exciting problems to solve
- Along with industry-standard salaries, this role is eligible for Monthly Sales/Performance incentives.
Interview Process
- Screening Call with Talent Partner (15 mins)
- 1st Stage - Hiring Manager Stage (45-60 mins)
- 2nd Stage - Values Based Interview Stage (30 mins)
Diversity Statement
At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.
- Department
- Sales
- Locations
- Bengaluru
Outbound Sales Specialist - South Africa
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