About Bark

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 270 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.

This is an exciting time to join our scaling business, we recently placed in the Sunday Times Best Places to Work 2024, and previously were 64th in the Sunday Times 100 fastest growing private tech companies in 2023.

As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry.

About the Role

The Key Account Manager is entrusted with managing and nurturing relationships with Bark’s most important clients. The primary objective is to drive revenue growth, increase customer satisfaction, and ensure the client's ongoing loyalty. The role holds immense importance, as they both manage a substantial portfolio of revenue and convert new business trials into fixed-term contracts.

With their exceptional collaboration skills, they foster strong partnerships internally and externally, using their commercial acumen to drive the financial success and growth of both the clients and Bark.

Responsibilities

• Drive overall portfolio revenue growth.
• Work closely with Account Executives to ensure a smooth and effective handover of client ownership during the trial phase, providing a seamless transition and continuity of exceptional service.
• Analyse trial results, handle objections, and successfully sign new business trials into fixed-term contracts.
• Deliver exceptional customer service to key accounts, going above and beyond to maximise their ROI and strengthen client satisfaction.
• Focus on growth and retention strategies for our biggest clients, implementing initiatives to increase their lifetime value and foster long-term partnerships.
• Maintain strong internal communication channels with both sales leadership and the marketing team, providing regular updates on client performance, potential opportunities, and expected lead volumes/spend to ensure effective collaboration and alignment.
• Collect and analyse client disposition data, providing valuable insights to support marketing initiatives and drive Bark's commercial success.
• Conduct regular business reviews with key accounts, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
• Identify opportunities for upselling and cross-selling within key accounts, leveraging Bark's product offerings to meet client needs and increase Bark revenue.
• Work closely with key partners to successfully re-sign them for further fixed-term contracts, ensuring a stable and consistent pipeline of revenue for Bark.

Required Skills and Experience

• Proven experience in Key Account Management or a similar customer-facing role within a sales environment.
• Strong track record of building and maintaining successful client relationships, driving growth, and achieving revenue targets.
• Exceptional customer service skills with a focus on delivering excellent client experiences.
• Analytical mindset with the ability to collect, analyse, and interpret data to drive informed decision-making.
• Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders at all levels.
• Proactive and results-oriented approach, with the ability to prioritise tasks, meet deadlines, and adapt to a fast-paced environment.
• Strong collaboration skills, working effectively with cross-functional teams, including Account Executives, marketing, and other internal stakeholders.
• Knowledge of the sales and marketing landscape, including key industry trends, best practices, and competitive dynamics.

Perks and Benefits

• Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed
• Flexible working policy with a central office in London
• Private health insurance run by Bupa
• Personal annual L&D Budgets with £1,000 to spend on your development
• Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
• Fully stocked kitchen and monthly lunches
• Financial advisor
• Cycle to work scheme
  
• Regular wellness weeks with industry leading talks through to massages in the office
• Being at the forefront of an industry with new and exciting problems to solve

Interview Process

• Screening Call with Talent Partner (30 mins)
• 1st Stage - Hiring Manager Stage (30/45/60 mins)
• 2nd Stage - Technical Task (60 mins)
• 3rd Stage - Values interview (30 mins)

Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.