WALK-IN INTERVIEWS

Hiring for Position - Customer Experience Agent

Interview Date & Time - 25th January 2025 | 10: 00 AM IST to 06:00 PM IST

Where - Bark.com India Raheja Towers, East Wing, 13UF Floor, 26-27, Mahatma Gandhi Road, Bengaluru, Karnataka 560001

Google Maps - https://maps.app.goo.gl/pdKMPF7tZBGGAXdE9

Document(s) To Carry - Résumé

Overview :

We are looking for a highly motivated and skilled Customer Experience Agents to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you!

Roles & Responsibilities :

• Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, and the US.
• Be a product expert, assisting new and existing professionals with queries related to our offerings.
• Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns.
• Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets.
• Handle unresolved questions and escalate issues when necessary.
• Identify and execute sales opportunities where applicable.
• Ensure all Customer Success KPIs are consistently met.
• Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).
• Maintain high levels of service delivery and customer satisfaction.

Required Skills :

• Strong proficiency in spoken and written English, with a clear and confident communication style.
• Minimum of 1 year experience in handling international customers.
• Excellent problem-solving and selling skills.
• Proficient in using laptops/computers with above-average typing speed.
• Exceptional attention to detail and organizational skills.
• Highly driven and motivated with a strong work ethic.
• Eagerness to learn and grow within the company.
• Self-starter with the ability to work independently and as part of a team.
  

What We Offer :

• 5 days work week
• Competitive salary and benefits package (Fixed CTC ₹3.75 LPA)
• Performance-based bonus payout
• Learning & Development Opportunities with individual learning budget
• 40 paid days off
• One-way cab facility
• Corporate gym pass
• Quarterly townhall socials
• Monthly company lunches
• Fully stacked snacks counter
• Opportunity to work with a dynamic and supportive team
• Professional growth and development opportunities with personal L&D budget
• A chance to make a meaningful impact on customer success and satisfaction
• Healthcare insurance for you, upgradable to cover your family if you wish
  

Office Location :

Bark.com India, Trendworks
13UF Floor, East Wing, Raheja Towers
26-27, Mahatma Gandhi Road
Bengaluru, Karnataka 560001

About Bark

Here at Bark, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services.

Bark is the UK’s largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do.

We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need.

We are a dynamic, exciting, forward-thinking business – but with the financial security of a PE backed, revenue generating established company – so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the "The Sunday Times Tech Track 100" and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made.

Diversity Statement

At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.