WALK-IN INTERVIEWS

Career Comeback Professionals || Experienced Professional || Fresh Graduates

Hiring for Position - Customer Experience Associate

Joining Date: 9th February 2026

Interview Date & Time :

• 21st January 2026 to 6th February 2026 (Only Weekdays i.e. Monday to Friday)

• 11:00 AM IST to 03:00 PM IST

Where : Bark.com, 1st Floor, Tower 3, IndiQube Symphony, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560001

Google Maps : https://maps.app.goo.gl/YvR6uUgx1Kde8UELA

Document(s) To Carry - Résumé

Processes Hiring For : Global Emails

• Fresh Graduates and Career Come-backs are eligible to apply

• Excellent written and spoken English

• Experience is Sales is good to have.

• Good to have some experience handling UK & US customers

• This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.

Working Hours - 9 hours shift with 1 hour break

Morning Shift - 08:00 AM to 05:00 PM

Day Shift - 11:00 AM to 08:00 PM

Night Shift - 08:00 PM to 05:00 AM

Working days - 5 days a week of the 7 days in the week

Offered CTC - Rs.3.59 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable)

Responsibilities

• First point of contact for our professionals & customers

• Be a product expert, assisting new and existing professionals with any queries that they may have

• Responding to emails from our professionals and resolving their queries promptly.

• Replying to emails using the Zendesk ticketing system

• Ability to handle unresolved questions from customers

• To ensure satisfactory resolution of various issues

• Ensuring high service delivery & customer satisfaction levels

• Required Skills and Experience (add desirable skills if necessary)

• Strong in spoken & written English, with a clear and confident communication style

• Problem-solving skills

• Good knowledge about using a laptop/computer with above-average typing skills.

• Exceptional attention to detail

• Experience in an International process

• Experience in handling both calls and emails

• Driven & motivated with a great work ethic

• An eagerness to learn and progress within the company

• Self-starter

Perks and Benefits

• Performance-based bonus payouts and shift allowances (as applicable)

• Two-way cab facility (For night shifts)

• 33+ paid days off annually

• Quarterly team socials

• Access to Learning & Development programs

• Work with a collaborative and supportive team

• Opportunities for career growth and advancement

• Healthcare insurance for you, with the option to upgrade for family coverage
  

About Bark

Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.

As a profitable, PE backed scale up (EMK Capital), Bark offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.


Diversity Statement

At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.