About Bark

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK’s largest and fastest-growing services marketplace, we’re on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology ensures you can always find the best professional for any job. With a talented team of over 270 dedicated individuals, we’re committed to providing exceptional service and ensuring our customers are satisfied at every step.

This is an exciting time to join our scaling business. We recently placed in the Sunday Times Best Places to Work 2024 and were 64th in the Sunday Times 100 fastest-growing private tech companies in 2023.

As a profitable scale-up, Bark is uniquely positioned to offer the best of both worlds: the excitement and agility of a start-up combined with the financial security and backing of EMK Capital, a renowned private equity firm.

About the Role

We are seeking an ambitious and professional German-speaking Customer Experience Agent to join our team on a 6-month fixed-term contract (FTC). It is an exciting and busy role, supporting our German market and collaborating closely with our team in Berlin to ensure exceptional service delivery.

In this role, you will be the first point of contact, serving as Bark’s voice. You will expertly guide our professionals, ensuring they get the most out of their profiles and helping to build their businesses. Similarly, you will support our customers looking to hire a professional. You will be a dynamic problem-solver who can juggle multiple priorities while delivering outstanding service.

Our professionals rely on our customer service as we partner with them to help ensure their success is ours. As part of this role, you can earn a commission on top of your base salary through upsell opportunities with our professionals. Internally, you will also share feedback and ideas you receive in your unique position at the forefront of the action.

Responsibilities

• Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
• Be a product & customer expert, assisting new and existing professionals with any queries that they may have
• Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully (all our sales are warm sales!)
• Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business.
• Handle the day-to-day team inbox (we use Zendesk). Promptly responding to enquiries and resolving issues with a professional-first mindset

Shifts

• The working hours are 8am -5pm, Monday - Friday. 

Required Skills and Experience

• Proficient in German and English (written and spoken). French fluency is a bonus!
• Customer-facing/sales experience in a fast-paced enviroment
• Experience with customer service software a plus (we use Zendesk)
• Ability to build strong rapport quickly and confidently with customers
• A driven self-starter, self-motivated with a great work ethic
• Confident in handling diverse queries, able to easily adapt to any given situation
• The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
• Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin
• Exceptional attention to detail and follow-through

Perks and Benefits

• Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!)
• Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record
• Private health insurance, provided by Bupa
• L&D allowance; £250 to spend on your personal development
• Enhanced Wellhub membership for all employees with access to mental health courses and fitness classes
• Fully stocked kitchen and monthly team lunches
• Cycle to work scheme
• Regular wellness weeks; inc. industry-leading talks, massages, art therapy

Interview Process

• Screening Call with Talent Partner (20 mins)
• 1st Stage - Hiring Manager Stage (30/45/60 mins)
• 3rd Stage - Values interview (30 mins)

Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.