WALK-IN INTERVIEWS

Career Comeback Professionals || Experienced Professional || Recent Graduates

Hiring for Position - Customer Experience Advisor (Weekend Team Only)

Joining Date : Within 10th Nov 2025

Interview Date & Time :

• 20th October 2025 to 3rd November 2025 (Only Weekdays i.e. Monday to Friday)
• 12:00 PM IST to 05:00 PM IST

Where: Bark.com, 1st Floor, Tower 3, IndiQube Symphony, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560001

Google Maps: https://maps.app.goo.gl/YvR6uUgx1Kde8UELA

Document(s) To Carry - Resume

About Bark

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology and customer-first approach ensure people can access the best professionals for any job, while our 230+ strong team is dedicated to delivering an outstanding experience every step of the way. In 2024, we were proud to be recognised in the Sunday Times Best Places to Work.

As a scale-up backed by leading private equity firm EMK Capital, Bark offers the energy and agility of a start-up combined with the stability and resources of an established business. Joining Bark means being part of a high-growth journey with plenty of opportunity to learn, contribute, and make a real impact.

About the Role

We are looking for an ambitious and professional Customer Experience Agent to join our team in India. This is an exciting and busy role where you will be the first point of contact for the professionals and customers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform, ensuring they get the most out of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next-level service.

Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role, you will also have the opportunity to earn a commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action.

Shifts: 

• We are looking for those interested in part-time hours (Saturday - Sunday, 18 hours/week) to join our Customer Experience Weekend team. 
• UK Market: 1:30pm - 10:30pm IST (9am - 6pm GMT)
• US/CA Market: 6:30pm - 3:30am IST (9am - 6pm GMT)

Roles & Responsibilities :

• Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, the US and Global Emails.
• Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented.
• Utilise the Zendesk ticketing system to reply to customer emails and manage support tickets.
• Handle unresolved questions and escalate issues when necessary.
• Be a product & customer expert, assisting new and existing professionals with any queries that they may have.
• Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business.
• Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business.
• Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time.

• Minimum 1 year of experience in a customer-facing/sales role supporting international customers via phone and email
• Experience with customer service software is a plus; we use Zendesk
• Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately
• Ability to build strong rapport quickly and confidently with customers
• A driven self-starter, self-motivated with a great work ethic
• Confident in handling diverse queries, able to easily adapt to any given situation
• The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
• Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin
• Exceptional attention to detail and follow-through

What We Offer :

• 2 days of work per week - only Saturdays and Sundays
• Competitive salary and benefits package - upto Rs.18000 per month
• Commissions and Shift Allowances (as applicable)
• One-way cab facility (office to home)
• Quarterly townhall socials
• Fully stacked snacks counter
• Opportunity to work with a dynamic and supportive team
• A chance to make a meaningful impact on customer success and satisfaction

Diversity Statement

At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.