WALK-IN INTERVIEWS

Career Comeback Professionals || Experienced Professional

Hiring for Position - Customer Experience Advisor

Joining Date : Within 10th Nov 2025

Interview Date & Time :

• 20th October 2025 to 3rd November 2025 (Only Weekdays i.e. Monday to Friday)
• 12:00 PM IST to 05:00 PM IST

Where : Bark.com, 1st Floor, Tower 3, IndiQube Symphony, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560001

Google Maps : https://maps.app.goo.gl/YvR6uUgx1Kde8UELA

Document(s) To Carry - Résumé

Overview

We are seeking a highly motivated and skilled Customer Experience Advisors to join our APAC team. This role is ideal for individuals who bring a strong blend of customer experience and sales capabilities. You will be the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US, handling a mix of inbound and outbound interactions.

As part of our dynamic Customer Experience team, you’ll be responsible for answering inbound calls, responding to emails, and making outbound calls to pitch and sell our marketplace subscriptions. If you're passionate about customer success, comfortable with consultative selling, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Be the first line of communication for professionals and customers in Australia.
• Act as a product expert, helping users understand and navigate our offerings.
• Manage inbound calls and respond to customer emails using the Zendesk ticketing system.
• Proactively make outreach calls to pitch and sell marketplace subscriptions to potential leads and existing users.
• Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades.
• Ensure customer queries and concerns are resolved efficiently and within the Turnaround Time (TAT).
• Escalate unresolved or complex issues to the appropriate internal teams.
• Consistently meet or exceed Customer Experience KPIs.
• Maintain high levels of customer satisfaction and service delivery.

Required Skills

• Excellent spoken and written English communication.
• Minimum 1 year experience supporting international customers (voice/email/chat).
• Prior experience in outbound sales, with the ability to engage prospects proactively and drive conversions.
• Strong problem-solving and consultative selling abilities.
• Ability to multitask and manage high volumes of queries and interactions.
• Demonstrated proficiency in working with ticketing tools and CRM software to manage customer interactions.
• Meticulous attention to detail with good organizational habits.
• Self-driven, motivated, and able to work independently as well as in a team.
• Openness to learn and grow within the organization.

What we Offer

• Competitive salary: ₹3.75 LPA (Plus Sales Commissions and Shift Allowances as applicable)
• One-way cab facility
• 33+ paid days off annually
• Quarterly team socials
• Access to Learning & Development programs
• Work with a collaborative and supportive team
• Opportunities for career growth and advancement
• Healthcare insurance for you and your family

Shift Hours

🕔 5:00 AM IST – 2:00 PM IST

Note: Shift timings may change during daylight savings based on supported regions.

About Bark

Here at Bark, we are on a mission to revolutionize and become the market leader, go to online marketplace for professional services.

Bark is the UK’s largest & fastest growing services marketplace, helping people find the right professional for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most of its work still to do.

We use cutting-edge technology and an extraordinarily talented team of people to solve an age-old problem; how to find the best available professional for any job, every time no matter what the need.

We are a dynamic, exciting, forward-thinking business – but with the financial security of a PE backed, revenue generating established company – so you get all the benefits of working in a scale-up environment (ownership, agility, responsibility and stimulation) without any of the worry. We placed sixth on the "The Sunday Times Tech Track 100" and with a presence in ten countries globally with imminent plans for further expansion you can join us at a genuinely exciting time where a true impact can be made.

Diversity Statement

At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.