About Bark

Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.

As a profitable, PE backed scale up (EMK Capital), Bark offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.

About Bark India

Bark India is the largest operation of Bark outside the UK, with more than 50 staff members. Bark India started operations in December 2022 and currently manages Marketing and Sales functions for India, South Africa and Singapore. In addition, there is also custome

About the Role

We are seeking a detail-oriented and analytical Payment Dispute Analyst with 1–2 years of hands-on experience managing payment disputes on platforms such as Stripe and PayPal.

The ideal candidate will be responsible for handling chargebacks, submitting compelling evidence, analyzing dispute trends, identifying repeat offenders, and helping minimize revenue loss due to fraudulent or high-risk transactions.

Responsibilities

• Manage and respond to payment disputes and chargebacks through Stripe and PayPal dashboards.

• Prepare and submit strong evidence packages within the required timelines.

• Challenge invalid disputes effectively to improve win rates.

• Analyze dispute trends, root causes, and transaction patterns.

• Identify repeat disputers, fraudsters, and high-risk customers.

• Raise red flags on suspicious activity and recurring spammers/defaulters.

• Maintain dispute trackers, documentation, and internal reports.

• Collaborate with Customer Support, Finance, and Risk teams to prevent future disputes.

• Suggest process improvements to reduce chargeback ratios and financial losses.

• Monitor KPIs such as dispute rate, win rate, and refund ratio.

Required Skills & Qualifications

• 1–2 years of experience handling payment disputes/chargebacks.

• Practical experience working with Stripe and PayPal dispute management systems.

• Strong understanding of chargeback reason codes (fraud, service not received, unauthorized, etc.).

• Experience preparing documentation such as:

• Proof of delivery

• Customer communication logs

• Refund policies

IP logs & transaction history

Perks and Benefits

·       Flexible working policy with India office located in CBD Bangalore

·       Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life

·       Personal annual L&D Budgets to spend on your development

·       Enhanced Gym membership for all employees with access to mental health courses and fitness classes

·       Fully stocked snacks in pantry, Quarterly All-site Socials

·       Being at the forefront of an industry with new and exciting problems to solve

Interview Process

·       Screening with Talent Partner

·       1st Stage - Interview with Hiring Manager (30 mins)

·       2nd Stage - Technical Task & Interview (60 mins)

·       3rd Stage - Values interview (30 mins)

Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.